Customer Outreach Executive | The Star Brisbane

As a Customer Outreach Executive, you will engage with customers to collect and verify Source of Wealth and Source of Funds information, supporting The Star Brisbane's Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) obligations. Working directly with customers, you will explain regulatory requirements, review documentation, and ensure information is captured accurately and professionally.

You will play a key role in ongoing customer due diligence by maintaining accurate records, identifying potential risks, and escalating matters where required. This is a unique opportunity to combine customer engagement, compliance, and relationship management in a role that contributes to a safe and responsible gaming environment.

Why You’ll Love It Here:

• Immediate start, 12 Month Contract
• Free buffet meal every shift
• Fresh uniform daily, laundered on property
• Discounted city parking
• Up to 30% off dining & accommodation at The Star Brisbane Venues
• Lifestyle perks: gym memberships, retail discounts, laundry services & more

What We’re Looking For:

• Experience in a customer-facing role within a regulated environment such as gaming, banking, or financial services.
• Excellent communication skills with the ability to handle sensitive conversations professionally.
• Strong attention to detail and accurate record-keeping skills.
• Understanding of, or willingness to learn, AML/CTF, KYC, Source of Wealth, and Source of Funds requirements.
• Experience working with high-value customers and managing confidential information.

About The Star Brisbane

The Star Brisbane is a world-class entertainment and hospitality destination in the heart of Queen’s Wharf Brisbane Precinct. With a premium hotel, stunning casual and premium dining venues, and vibrant entertainment offerings, we’re redefining guest experience in the river city. Join us and be part of a team delivering unforgettable moments in one of Brisbane’s most exciting precincts.

We’re all about inclusion.

At The Star Brisbane, we’re committed to fostering a diverse, inclusive, and equitable workplace where authenticity and our core values - Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care, guide everything we do. We welcome team members from all backgrounds, including different cultures, ages, religions, genders, LGBTQI+ communities, Australia’s First Nations Peoples, and people with disabilities. We offer flexible working options to support individual well-being and are proud to be recognised as a WGEA Employer of Choice for Gender Equality and a 2025 Platinum Employer by the Australian Workplace Equality Index.

Ready to shine?

Apply now and be part of the team delivering unforgettable experiences at The Star Brisbane.