For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts.

With extraordinary dining options ranging from award-winning signature restaurants to vibrant casual dining venues and bars, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

As a Customer Outreach Analyst, you are part of The Star Entertainment Group’s Source of Wealth and Source of Funds processes. You’ll be reaching out to customers to have respectful, professional conversations about their financial activity, helping us gather and document the information we need while ensuring the experience remains positive, clear, and aligned to our service values

This role is about building trust, explaining why we ask certain questions, and supporting guests through the process in a way that feels transparent and welcoming. Attention to detail and good judgement are important, but just as critical is your ability to communicate confidently, listen well, and handle sensitive information with care.

This is a fantastic opportunity where you will contribute to the growth and success of The Star.

*Please note that this is a 12-month secondment opportunity*

A few of your responsibilities

• Engage in customer interaction and relationship‑based conversations
• Provide a hospitality‑first approach, even in more formal or sensitive discussions
• Collect, review, and document customer information, ensuring completeness, accuracy, and alignment with customer profiles

What are we looking for

• Interest in growing knowledge around the Source of Wealth processes, risk and regulatory requirements
• Exceptional written and verbal communication skills
• Experience engaging with premium guests, and sensitive conversations
• High attention to detail, ability to maintain confidentiality and demonstrate integrity
• Knowledge of AML/CTF, KYC, SOW, and SOF concepts
• Currently hold a NSW CE (Casino Employee) license
• Able to work a 7-day roster, including evenings

Your role will be pivotal in shaping the success of our Gaming Operations at The Star. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star. 

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