Customer Engagement Executive | The Star Brisbane

As a Customer Engagement Executive, you will proactively engage with customers to collect and verify information that supports The Star's regulatory, financial crime, and risk management obligations. Working closely with internal stakeholders, you will conduct customer outreach via phone, email, and face-to-face interactions, ensuring information is accurate, complete, and easy for customers to understand. You will maintain customer profiles in line with compliance requirements while assisting with AML, KYC, and Source of Wealth (SOW) processes.

This role plays a key part in supporting our Risk and Compliance teams, building trusted customer relationships, and ensuring The Star meets its regulatory responsibilities.

Why You’ll Love It Here:

• Immediate start, permanent full-time opportunity
• Free buffet meal every shift
• Fresh uniform daily, laundered on property
• Discounted city parking
• Up to 30% off dining & accommodation at The Star Brisbane Venues
• Lifestyle perks: gym memberships, retail discounts, laundry services & more

What We’re Looking For:

• Previous experience in Financial Crime, Anti-Money Laundering (AML), Customer Due Diligence (CDD), or a similar risk and compliance-focused environment.
• Demonstrated customer relationship management experience, with the ability to build trust and confidently engage with customers on sensitive matters.
• Strong analytical and critical thinking skills, with the ability to assess information, identify risks, and make sound decisions independently.
• Excellent written and verbal communication skills, supported by strong technology capabilities and experience using Microsoft Office, databases, and record management systems.
• Experience working within a highly regulated industry is highly regarded. Tertiary qualifications in areas such as Law, Criminology, Economics, or Accounting, as well as additional language skills (particularly Chinese or Vietnamese), will be highly advantageous.

About The Star Brisbane

The Star Brisbane is a world-class entertainment and hospitality destination in the heart of Queen’s Wharf Brisbane Precinct. With a premium hotel, stunning casual and premium dining venues, and vibrant entertainment offerings, we’re redefining guest experience in the river city. Join us and be part of a team delivering unforgettable moments in one of Brisbane’s most exciting precincts.

We’re all about inclusion.

At The Star Brisbane, we’re committed to fostering a diverse, inclusive, and equitable workplace where authenticity and our core values - Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care, guide everything we do. We welcome team members from all backgrounds, including different cultures, ages, religions, genders, LGBTQI+ communities, Australia’s First Nations Peoples, and people with disabilities. We offer flexible working options to support individual well-being and are proud to be recognised as a WGEA Employer of Choice for Gender Equality and a 2025 Platinum Employer by the Australian Workplace Equality Index.

Ready to shine?

Apply now and be part of the team delivering unforgettable experiences at The Star Brisbane.