The Star Brisbane is a world-class entertainment and hospitality destination in the heart of Queen’s Wharf Brisbane Precinct. With a premium hotel, stunning casual and premium dining venues, and vibrant entertainment offerings, we’re redefining guest experience in the river city. Join us and be part of a team delivering unforgettable moments in one of Brisbane’s most exciting precincts.

As a Field Services Engineer, you will deliver hands-on technical support, equipment deployment, and incident resolution, partnering with stakeholders to keep systems running smoothly.

This is a fantastic opportunity to drive the seamless delivery of specialised IT Field Services and provide reliable, high-quality technology support.

A few of your responsibilities

• Provide timely and efficient IT service resolution for supported equipment and environments
• Deploy, configure, re-image and decommission IT equipment in line with asset management processes
• Troubleshoot IT infrastructure, desktop systems and software, providing 2nd level support where required
• Adhere to Incident, Change and Problem Management processes, including accurate record keeping in ServiceNow
• Ensure strict escalation, stakeholder communication and handover processes are followed

What are we looking for

• Demonstrated experience in IT Service Support with strong knowledge of networks, desktop environments and operating systems
• Excellent troubleshooting, analytical and problem-solving skills
• Strong communication skills with the ability to prioritise tasks and meet deadlines
• Qualification within IT, MCSE, MCSA, CCNA and/or ITIL Foundations certification (highly regarded)
• Currently hold, or ability to obtain a Queensland Casino Employee (CE) Licence (which includes thorough background checks)
• Flexible availability to work across a 24-hour/7-day roster

Your role will be pivotal in shaping the success of our IT systems at The Star. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star. 

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