Hotel Guest Service Agent | Treasury Hotel

The Hotel Guest Service Agent, reporting to the Front Office Manager, delivers outstanding service to guests during check-in, check-out, and throughout the duration of their stay. You will play a key role in managing guest requests, maintaining guest accounts, and completing daily tasks in line with shift checklists.

This is a permanent full-time position based at Treasury Hotel Brisbane.

Why You’ll Love It Here:

• Immediate start available
• Free buffet meal every shift
• Fresh uniform daily, laundered on property
• Discounted city parking
• Up to 30% off dining & accommodation at The Star Brisbane Venues
• 24/7 rostered shifts available
• Lifestyle perks: gym memberships, retail discounts, laundry services & more

What We're Looking For:

• Possess a passion for Hospitality and creating memorable experiences 
• Exceptional guest service skills and strong commitment to 5-star customer service 
• Professional telephone manner 
• Ability to effectively communicate and liaise with internal and external clients 
• Excellent organisational skills and high level of computer literacy 

About The Star Brisbane

The Star Brisbane is a world-class entertainment and hospitality destination in the heart of Queen’s Wharf Brisbane Precinct. With a premium hotel, stunning casual and premium dining venues, and vibrant entertainment offerings, we’re redefining guest experience in the river city. Join us and be part of a team delivering unforgettable moments in one of Brisbane’s most exciting precincts.

We’re all about inclusion.

At The Star Brisbane, we’re committed to fostering a diverse, inclusive, and equitable workplace where authenticity and our core values - Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care, guide everything we do. We welcome team members from all backgrounds, including different cultures, ages, religions, genders, LGBTQI+ communities, Australia’s First Nations Peoples, and people with disabilities. We offer flexible working options to support individual well-being and are proud to be recognised as a WGEA Employer of Choice for Gender Equality and a 2025 Platinum Employer by the Australian Workplace Equality Index.

Ready to shine?

Apply now and be part of the team delivering unforgettable experiences at The Star Brisbane & Treasury Hotel!