For over 40 years, The Star Gold Coast has been the heart of the Gold Coast to live, work and play. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

Driven by a passionate and dedicated team, our 24/7 integrated resort is full of opportunities to grow, shine, and take your career to the next level. Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

As our Event Services Operations Manager, you will lead the delivery of exceptional event experiences at The Star Gold Coast, overseeing the seamless execution of conferences, exhibitions, and functions. You will take ownership of a dynamic, high-volume event environment, partnering with senior stakeholders to elevate guest experiences, optimise operational performance, and shape the future of event delivery at one of Australia’s premier integrated resorts.

This is a fantastic opportunity where you will partner with key stakeholders to deliver world-class events, seamless service, and foster a high-performing, guest-centric culture.

A few of your responsibilities

• Lead and develop the Event Operations team, ensuring an exceptional guest experience
• Analyse event P&L performance to identify efficiencies, manage costs, and support budget planning
• Oversee day-to-day Event Centre operations, ensuring seamless delivery of conferences, exhibitions, and large-scale functions
• Collaborate with Event Planning teams to execute event strategies, validate event orders, and ensure operational readiness
• Manage labour planning, rostering, and inventory to optimise service delivery while maintaining cost control and compliance

What are we looking for

• Demonstrated experience leading and developing high-performing teams in a fast-paced event, conference, or hospitality environment
• Strong commercial acumen with demonstrated experience managing budgets, labour costs, and operational performance
• Exceptional stakeholder management and communication skills, with the ability to influence and build strong relationships
• Ability to thrive in a fast-paced environment, solve problems effectively, and deliver outstanding guest experiences
• Nationally recognised RSA statement of attainment (essential), tertiary qualification in Business, Hospitality or a related field (highly regarded)

Your role will be pivotal in shaping the success of our guest experience at The Star. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star. 

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