For over 40 years, The Star Gold Coast has been the heart of the Gold Coast to live, work and play. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

Driven by a passionate and dedicated team, our 24/7 integrated resort is full of opportunities to grow, shine, and take your career to the next level. Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

As a Premium Services Host, you'll be the face of our premium gaming experiences, providing exceptional service to our valued guests. As an expert in the Star Club Loyalty Program, your extensive knowledge will enable you to promote member benefits and address a wide range of guest inquiries across all areas of our business. This fast-paced role is hands-on and requires a high-level of attention to detail to ensure a positive experience for our guests.

This is a fantastic opportunity where you will build memorable connections with our local, interstate and international guests.

Training for this role is set to commence on the 14^th of July 2026.

A few of your responsibilities

• Respond to all guest enquiries and requests in a professional and timely manner
• Maintain a thorough understanding of the gaming promotions and services
• Utilise multiple systems to manage memberships and Private Gaming Room access
• Assist in conducting Gaming Promotions & Draws
• Promote Safer Gambling & Monitor the Responsible Service of Alcohol
• Support the Hosting team with Meet & Greet and Farewell arrangements for interstate and international VIP members

What are we looking for

• Exceptional customer service skills and a genuine passion for creating memorable guest experiences
• Attention to detail and the ability to anticipate and meet guests' needs
• Computer literacy in Microsoft Excel and Word with the ability to learn other casino operating systems
• Flexibility to work across a 24/7 roster
• Eligible to obtain a Casino Employee license (which includes thorough background checks)

Your role will be pivotal in shaping the success of our guest experience at The Star. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star. 

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