For over 40 years, The Star Gold Coast has been the heart of the Gold Coast to live, work and play. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

Driven by a passionate and dedicated team, our 24/7 integrated resort is full of opportunities to grow, shine, and take your career to the next level. Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

As a Service Operations Analyst, you will play a critical role in ensuring the performance, availability and reliability of IT services across The Star Gold Coast. You’ll be at the frontline of our 24/7 operations, monitoring systems, resolving incidents and helping deliver seamless technology experiences that support our team members and guests. 

This is a fantastic opportunity where you will work in a fast-paced environment supporting diverse systems across gaming, hotel, F&B and corporate platforms.

A few of your responsibilities

• Proactively monitor enterprise systems, applications and services to ensure optimal performance, availability and minimal disruption
• Provide responsive support across critical business platforms, including gaming, hotel, POS and corporate systems
• Carry out operational tasks and planned changes, including patching, service management and routine maintenance activities
• Manage incidents, service requests and changes through ServiceNow, maintaining accurate records
• Oversee backup environments, investigate and resolve failures, and ensure effective tape management and data integrity processes are maintained

What are we looking for

• Experience supporting desktop and server environments in a fast-paced IT setting
• Strong problem-solving skills with the ability to work independently and make sound technical decisions under pressure
• Exceptional communication skills, with the ability to support both technical and non-technical stakeholders
• Strong IT experience (essential) with exposure to enterprise systems such as hotel or POS platforms (highly regarded)
• Qualifications in in IT (highly regarded
• Flexible availability to work across a 24 hour/7 day roster that will include nights, weekends and public holidays following training

Your role will be pivotal in shaping the success of our technology at The Star. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star. 

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