For over 40 years, The Star Gold Coast has been the heart of the Gold Coast to live, work and play. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

Driven by a passionate and dedicated team, our 24/7 integrated resort is full of opportunities to grow, shine, and take your career to the next level. Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

As a Casino Guest Executive, you will be responsible for supporting the continual growth of visitation to our property by leveraging meaningful customer relationships, through exclusive promotions, bespoke events, and personalised one-on-one relationship marketing initiatives. Your dedication to providing exceptional service and crafting memorable experiences will be key to ensuring our guests feel valued and appreciated, ultimately driving loyalty and repeat visits.

This is a fantastic opportunity where you will drive strategic initiatives and contribute to the growth and success of The Star Gold Coast.

A few of your responsibilities

• Manage and provide dedicated support to a portfolio of local Platinum and Diamond members
• Represent The Star at hosted events and promotions both on and off site
• Assist with the execution of strategies to increase hosted player visits, identify new premium guests as well as retaining and growing market share
• Obtain Source of Wealth information for members when necessary
• Manage and plan business-related sales and marketing expenditures in line with the approved budget

What are we looking for

• Exceptional customer service skills and a genuine passion for creating memorable guest experiences
• Attention to detail and the ability to anticipate and meet guests' needs
• Computer literacy with working knowledge of (or the ability to learn) casino operating systems such as Skyros, Opera, Salesforce
• Flexibility to work across a rotating roster, including nights & weekends
• Eligible to obtain a Casino Employee license (which includes thorough background checks)

Your role will be pivotal in shaping the success of our guest experience at The Star. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star. 

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