For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

A builder—not just a manager. This is a foundational leadership role suited to someone driven to create, not merely maintain. The organisation is not seeking a steady-state IT Application Support Lead focused on ticket oversight and vendor coordination. Instead, it requires a technically credible, commercially astute leader who will take full ownership of the technology landscape and transform it into a true enabler of scale, quality, and innovation. This includes driving cross-training initiatives across the application support team to build capability and resilience.

As our Applications Support Lead reporting to the Head of IT Operations, you will provide support for The Star Sydney business application portfolios – gaming, hospitality, marketing/loyalty and corporate systems, whilst managing the resolution of application and system issues that arise. This is a fantastic opportunity where you will provide guidance and support to the Service Operations team and IT Management, and ensure compliance with relevant statutory and regulatory requirements.

A few of your responsibilities:

• Provide strong IT leadership for application support and operations
• Assist the manager with reporting and managing ongoing issues
• Oversee day-to-day vendor management for support services
• Support major incidents by leading technical resolution across application services to restore business operations quickly
• Communicate with business teams to align workarounds with recovery timelines
• Clearly explain complex IT concepts to non-technical stakeholders
• Contribute to the resolution of ongoing problem tickets
• Drive cross-training initiatives across the application support team to enhance capability and coverage
• Provide support during Disaster Recovery (DR) and crisis management situations
• Manage operational communication with business line management to align business work-arounds with recovery timelines.

What we are looking for:

• Demonstrated experience in support of high performing and highly available systems is desired
• Recognised ITIL knowledge and expertise
• Completion of Relevant (IT or Business) Tertiary studies
• Previous Experience in team leadership
• 5 Years experience in management of preventive/predictive maintenance programs

About you:

You’re a proactive and collaborative professional with experience supporting diverse business applications across a wide range of teams and systems. You excel at resolving application issues and working with platform teams to prioritise and manage backlogs, ensuring smooth and efficient operations. You thrive on mentoring and providing guidance to ensure a smooth operating unit.

Your role will be pivotal in shaping the success of our IT Operations & Services department by ensuring our systems are monitored and maintained for our internal and external clients.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

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