For over 40 years, The Star Gold Coast has been the heart of the Gold Coast to live, work and play. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

Driven by a passionate and dedicated team, our 24/7 integrated resort is full of opportunities to grow, shine, and take your career to the next level. Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

As a Guest Services Attendant in our Entertainment team, you will form an integral part of our front of house customer service experience for our world class productions at The Star Gold Coast. The successful applicant for this role will need to be dynamic, well presented and pro-active to the needs of our guests. 

A few of your responsibilities

• Welcome and assist guests by escorting them to seats, resolving inquiries, and handling concerns professionally
• Maintain changes made due to customer's needs and expectations
• Perform general cleaning & housekeeping duties, while always maintaining a high level of presentation for The Star Theatre
• Actively promote upcoming events in the Theatre and keep up to date on the current property wide promotions and facilities
• Assist in emergency response procedures, including guiding patrons during evacuations and ensuring safety protocols are followed

What are we looking for

• Ability to provide exceptional customer service by meeting, greeting and escorting guests
• Willingness and availability to work a varied schedule based on business needs
• A natural ability to build memorable connections and take good care of our valued guests

Your role will be pivotal in shaping the success of our Entertainment team at The Star. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star. 

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