For over 40 years, The Star Gold Coast has been the heart of the Gold Coast to live, work and play. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

Driven by a passionate and dedicated team, our 24/7 integrated resort is full of opportunities to grow, shine, and take your career to the next level. Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

As a Guest Support Officer, you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions as it related to safer gambling. Through clear, empathetic, and supportive communication, you will proactively promote safer gambling practices, ensuring guests are aware of the tools, resources, and support services available to them.

This is a fantastic opportunity to join our Safer Gambling team and contribute to fostering a safer gambling culture at The Star.

A few of your responsibilities

• Provide empathetic support to guests experiencing challenges related to gambling
• Promote safer gambling practices through proactive communication
• Collaborate with internal teams to enhance safety measures and awareness
• Conduct welfare checks as per safety gambling programmes
• Support guests who are self-excluded or have breached self-exclusion (or a Problem Gambling Exclusion) to access gambling treatment help services and/ or financial counselling

What are we looking for

• Experience in guest relations, support services, social work, security or education
• Demonstrated ability to develop productive relationships, policies, and safer gambling strategies
• Ability to demonstrate problem solving skills and show innovative thinking
• Effectively demonstrating the ability to make sound judgements and make informed decisions to mitigate risks
• Ability to identify indications of gambling issues and assisting guests in making decisions regarding their ongoing gambling safety
• Availability to work across a 24/7 roster
• Currently hold or be able to obtain a CE (Casino Employee) license

Your role will be pivotal in shaping the success of our safter gambling initiatives at The Star. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star. 

It's your move!

Make your next move by clicking the link below.