Are you our next rising star? 

Continue your career with us as the Director Premium Guest at The Star Sydney. 

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.  

The Director Premium Guests reports directly to the General Manager, Table Games and Premium Services and offers an extraordinary opportunity to provide strategic leadership across our Premium Guest teams, drive and lead activation and growth, and champion the guest experience. This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for Gaming within The Star Sydney.  

A few of your responsibilities: 

• Provide strategic leadership across the Premium Guest Local, Interstate, and International hosting teams, as well as the Customer Outreach, Engagement and Experience teams to achieve sales targets, deliver an exceptional guest experience, and strengthen relationships with key customers and market segments to maximise property visitation. 
• Own and drive premium gaming revenue growth across local, interstate, and international segments 
• Activate new and existing business through targeted guest strategies, market‑led initiatives, and strategic account development 
• Deliver sales targets, visitation growth, and EBITDA outcomes in line with the Group’s commercial objectives 
• Set and champion premium guest experience standards that exceed customer expectations and strengthen brand reputation. 
• Oversee the strategy, planning, and execution of premium events, promotions, and incentives to drive engagement and loyalty 

What we are looking for: 

• 10+ years Sales, marketing and/or guest relations experience 
• Previous sales-based team leadership essential 
• Gaming experience preferred 
• Tertiary business qualification is desirable  
• Responsible Gaming Liaison Officer (RGLO) training preferred 
• Competent technology skills including casino management systems 
• Effective written and verbal English communications  

About you: 

You are passionate about delivering exceptional Premium Guest experiences and driving strong operational outcomes. You enjoy leading teams and setting the example to achieve sales targets, grow gaming revenue, and strengthen key customer relationships. You are able to leverage data to drive engagement and growth while championing a high-quality guest experience that exceeds expectations, meets compliance requirements, and supports sustainable business growth with integrity. 

Your role will be pivotal in shaping the success of our Premium Guest operations at The Star Sydney.  

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

It's your move  
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