Are you our next rising star?   

Continue your career with us as the Customer Experience Manager in our Premium Guest department. 

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. 

As a Customer Experience Manager, you will be reporting directly to Director of Premium Guest, where you will be Responsible for the daily administration and coordination of reservations for the Premium Guest Services team, ensuring outstanding guest experiences are aligned with organisational objectives.

This is a fantastic opportunity where you can contribute to building guest culture and develop end to end management within the Premium Guest team.  

A few of your responsibilities: 

• Develop and maintain event calendars, ensuring alignment with Premium Guest and casino marketing preferences.
• Collaborate with Premium guest hosting teams to meet guest expectations consistently.
• Develop reports on event attendance insights to inform future invitation and engagement strategies.
• Managing supplier relationships including facilitating supplier set up, processing all payments for suppliers and building these relationships with suppliers.
• Oversee the management and monitoring of people-related initiatives (i.e. rostering, PDR, absenteeism, annual leave, time and attendance). Identify and recommend strategies to maximise effectiveness and remain within budget.

What we are looking for: 

• Minimum of 5 years’ experience in an administration role
• Minimum of 5 years’ experience in a guest service environment
• Demonstrated ability in planning and resourcing people and products, performance management and controlling labour costs and operating expenses
• Demonstrated guest service orientation
• Excellent verbal and written communication skills
• Knowledge of player tracking systems (e.g. Opera, Filewise, Lotus Notes, KCMS, etc.) desirable

About you: 

You are a highly organised and proactive professional with a passion for ensuring smooth and efficient event operations. You excel at managing tasks and building key relationships with stakeholders to develop business opportunities and are a confident and effective communicator.

Your role will be pivotal in shaping the success of our Premium Guest department.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

Continue to SHINE at The Star.   

It's your move!  

Make your next move by clicking the link below.