Safer Gambling Duty Manager | The Star Brisbane

Are you committed to protecting guest wellbeing while leading high-performing teams in a regulated environment?

We are seeking an experienced Safer Gambling Duty Manager to lead frontline safer gambling operations at The Star Brisbane. This is a critical leadership role responsible for driving safer gambling outcomes, ensuring regulatory compliance, and supporting team performance in real time.

In this role, you will provide hands-on operational leadership across a 24/7 environment, overseeing Guest Support Managers and Guest Support Officers to ensure consistent, high-quality interactions and adherence to safer gambling obligations.

You will play a key role in embedding The Star’s safer gambling strategy, ensuring all practices align with internal controls, regulatory requirements, and organisational standards, while maintaining a strong focus on guest wellbeing.

This is a full-time position operating across a rotating 24/7 roster

Key Responsibilities

• Lead and manage day-to-day safer gambling operations across the gaming floor
• Provide real-time guidance and decision-making support for complex guest interactions and interventions
• Ensure compliance with time-based play requirements, exclusion processes, and regulatory obligations (ICM P)
• Oversee the quality and consistency of guest interactions, welfare checks, and interventions
• Monitor and review team activity across systems such as Protecht, CID, TrackVia, and Neoface
• Ensure all records and reporting meet audit and regulatory standards
• Escalate and manage high-risk or sensitive cases appropriately
• Coach, develop, and support team members to maintain high performance and consistency
• Contribute to continuous improvement of safer gambling practices and processes

What We’re Looking For

• Demonstrated leadership experience in a regulated, operational environment
• Strong understanding of safer gambling principles, gaming regulations, and compliance frameworks
• Proven ability to make sound, defensible decisions under pressure
• Confidence managing complex, sensitive, and sometimes confrontational situations
• High attention to detail with a strong focus on documentation and accountability
• Ability to lead, influence, and support teams in a fast-paced, 24/7 environment

What This Role Is

• A hands-on leadership role, not just oversight
• A balance of people leadership, guest care, and regulatory accountability
• A position that directly impacts licence protection and organisational risk

What This Role Is Not

• Not purely customer service
• Not administrative or back-of-house only
• Not a passive leadership role

Ready to shine?

Apply now and be part of the team delivering unforgettable experiences at The Star Brisbane.