For over 40 years, The Star Gold Coast has been the heart of the Gold Coast to live, work and play. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

Driven by a passionate and dedicated team, our 24/7 integrated resort is full of opportunities to grow, shine, and take your career to the next level. Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

As a Customer Outreach Analyst, you are part of The Star Entertainment Group’s Source of Wealth and Source of Funds processes. You’ll be reaching out to customers to have respectful, professional conversations about their financial activity, helping us gather and document the information we need while ensuring the experience remains positive, clear, and aligned to our service values

This role is about building trust, explaining why we ask certain questions, and supporting guests through the process in a way that feels transparent and welcoming. Attention to detail and good judgement are important, but just as critical is your ability to communicate confidently, listen well, and handle sensitive information with care.

This is a fantastic opportunity where you will contribute to the growth and success of The Star Gold Coast.

Please note that this is a 6-month secondment opportunity.

A few of your responsibilities

• Engage in customer interaction and relationship‑based conversations
• Provide a hospitality‑first approach, even in more formal or sensitive discussions
• Collect, review, and document customer information, ensuring completeness, accuracy, and alignment with customer profiles

What are we looking for

• Interest in growing knowledge around the Source of Wealth processes, risk and regulatory requirements
• Exceptional written and verbal communication skills
• Experience engaging with premium guests, and sensitive conversations
• High attention to detail, ability to maintain confidentiality and demonstrate integrity
• Knowledge of AML/CTF, KYC, SOW, and SOF concepts
• Currently hold a QLD CE (Casino Employee) license
• Able to work a 7-day roster, including evenings

Your role will be pivotal in shaping the success of our Gaming Operations at The Star. Join us in making a difference.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star. 

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