Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Senior Entertainment Guest Services Attendant, you will support the Theatre Supervisor in the professional and efficient daily operation of our Theatre at The Star Gold Coast, assisting with team coordination and being a visible presence on the floor during performances and events.

This is a fantastic opportunity where you will showcase your theatrical expertise throughout our property at The Star Gold Coast.

A few of your responsibilities: 

• Support the smooth delivery of all front-of-house operations including ushers, ticket checking, foyer management, and interval procedures
• Proactively resolve guest concerns with professionalism, empathy, and sound judgement
• Actively promote upcoming events in the Theatre and keep up to date on the current property wide promotions and facilities
• Maintain knowledge of venue procedures, seating configurations, accessibility arrangements, and emergency protocols
• Ensure adherence to WHS requirements, venue safety standards, and emergency procedures at all times

What we will be looking for:

• High level communication and customer service experience within a theatrical setting
• Demonstrated problem-solving and conflict-resolution skills
• Nationally recognised RSA statement of attainment
• Ability to work rotating shifts in a fast-paced, customer centric environment  

About you: 

Bringing a customer‑centric approach and the flexibility to support varied roster requirements, you will excel in a collaborative, team‑focused environment focused on delivering exceptional guest experiences. A genuine passion for theatre and live performance will deepen your connection to this role and to life at The Star.

Your role will be pivotal in shaping the success of our Theatre team at The Star. Join us in making a difference.  

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star. 

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