Bell Captain | The Star Grand
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Job no: 533134
Work type: Permanent Full Time
Location: Sydney
Categories: Hotels
For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
The Bell Captain, reporting to the Concierge, plays a key role in ensuring an exceptional guest experience. As the first point of contact for arriving guests, you are responsible for coordinating the efficient handling of luggage and managing vehicle arrivals and departures. Your core duties focus on delivering outstanding customer service while leading and motivating your team to consistently exceed guest expectations.
This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for The Star Grand.
A few of your responsibilities
- Lead the Hotel Porters to ensure that the team's daily operations foster positive guest relations and create a welcoming environment
- Coordinate the arrival and departure of guests with the delivery and collection of their luggage
- Provide accurate information on services and facilities available within the property as well as informing our guests with what’s happening in and around Sydney
- Foster positive working relationships across all departments at The Star Grand
- Assist the Concierge in rostering, training and communications
What we are looking for
- Strong organisation and time management skills
- Experience as a Bell Captain or similar position within a five-star property desirable
- NSW Drivers licence with a clean driving record required
- Ability to work in a team environment
- Excellent verbal and written communication skills
About you
You are a seasoned hospitality professional with hands-on porter experience and proficiency in Opera PMS. Your passion for delivering outstanding guest service is matched by a strong history of leading and nurturing high-performing teams. With a collaborative and approachable leadership style, you understand the importance of fostering a welcoming culture and are committed to embedding this mindset within your team.
Your role will be pivotal in shaping the success of our hotel operations at The Star Grand.
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
It's your time to SHINE!
Click on the link below to make your next career move with The Star.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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