Are you our next rising star? 

Continue your career with us as a Guest Support Officer, on an initial 6 month secondment at The Star Gold Coast.

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Guest Support Officer, you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions as it related to safer gambling.

This is a fantastic opportunity to join our Safer Gambling team on an initial 6-month secondment and contribute to fostering a safer gambling culture at The Star.

A few of your responsibilities:

• Provide empathetic support to guests experiencing challenges related to gambling
• Promote safer gambling practices through proactive communication
• Collaborate with internal teams to enhance safety measures and awareness
• Conduct welfare checks as per safety gambling programmes
• Support guests who are self-excluded or have breached self-exclusion (or a Problem Gambling Exclusion) to access gambling treatment help services and/ or financial counselling

What we are looking for:

• Experience in guest relations, support services, social work, security or education
• Demonstrated ability to develop productive relationships, policies, and safer gambling strategies
• Ability to demonstrate problem solving skills and show innovative thinking
• Effectively demonstrating the ability to make sound judgements and make informed decisions to mitigate risks
• Ability to identify indications of gambling issues and assisting guests in making decisions regarding their ongoing gambling safety
• Availability to work across a 24/7 roster
• Currently hold or be able to obtain a CE (Casino Employee) license

About you:

With your passion for building connections, empathise with others and to confidently assess and implement a range of suitable and timely supportive measures, you’re well positioned to excel in this role.

Your role will be pivotal in shaping the success of our safer gambling initiative. 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star. 

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