Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Safety and Security Officer, you will be joining a large high performing team that values safety and takes pride in their work. The team is responsible for providing a welcoming, friendly and safe environment for all employees, visitors and guests of The Star Gold Coast. You will be required to conduct patrols of the property as well as report any security related incidents, hazards or unusual occurrences or activities, whilst monitoring the entry of people to the site and providing information and assistance to guests as required. 

Interviews are set to be held early January 2025 with successful applicants commencing early February 2025. This is a fantastic opportunity where you will showcase your dedicated asset protection and customer service skills throughout our property at The Star Gold Coast.

A few of your responsibilities:

• Patrol assigned areas to ensure the safety and security of guests, employees and property
• Respond promptly to incidents, emergencies and disturbances when required
• Document and report security related incidents, accidents and violations in accordance with internal protocols
• Monitor access into restricted areas at The Star Gold Coast

What are we looking for:

• Qualifications in Responsible Service of Alcohol, QLD Certificate 2 or 3 in Security Operations, including a Crowd Control module & Current Senior First Aid Certificate, including CPR module - essential
• Previous experience in high volume crowd control - highly regarded
• A high standard of grooming with a professional appearance 
• Physically capable and have the ability to stand for extended periods of time
• Flexibility to work a 24/7 rotating roster

About you:

With your exceptional attention to detail and security background, you will take pride in ensuring a safe and unforgettable experience for our guests. Your ability to work collaboratively with a large and diverse team will set our Security Team up for success.

Your role will be pivotal in shaping the success of our Security Team at The Star. Join us in making a difference.  

What we can offer you:

• Endless career growth and opportunities to learn and develop your career
• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Competitive Hourly rate, plus penalty rates for weekends and public holidays
• Up to 30% discounts across award winning restaurants and accommodation
• Discounted parking available
• An organisation that values diversity, teamwork and being your best self
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.  We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.