Are you our next rising star?

Continue your career with us as a Hotel Guest Service Agent at The Star Gold Coast.

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As a Hotel Guest Service Agent at The Star Residences, you will be the face of our hotel, delivering outstanding service and creating unforgettable experiences for our guests. From handling check-ins and check-outs to addressing inquiries and resolving issues with professionalism and efficiency, you will play a vital role in ensuring our guests feel welcomed and valued throughout their stay.

This is a fantastic opportunity where you will build memorable connections as one of the first and last interactions our guests will experience.

A few of your responsibilities:

• Efficiently handle check-in and check-out processes, ensuring accurate room assignments and seamless transitions
• Respond to guest inquiries and requests promptly, offering personalised solutions and recommendations
• Maintain a comprehensive understanding of hotel amenities, services, and local attractions to provide knowledgeable recommendations
• Collaborate with other departments to ensure seamless guest experiences
• Ensure the confidentiality and security of guest information and transactions.

What we will be looking for:

• Exceptional communication and interpersonal skills, with a genuine passion for delivering outstanding customer service
• Ability to work effectively in a fast-paced environment while maintaining composure and professionalism
• Strong problem-solving skills and the ability to think on your feet to resolve guest issues promptly.
• Proficiency in computer systems and databases used for guest management (Opera highly regarded)
• Flexibility to work varying shifts, including weekends and holidays

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star. 

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