Are you our next rising star?

Continue your career with us as a Front Office Agent at The Star Sydney.

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. 

As a Front Office Agent, you'll be at the heart of our operations, ensuring efficient check-ins and check-outs, assisting with guest bookings, and handling payments with precision. Your knack for diplomacy will shine as you tackle customer service queries, leaving each guest with a smile.

This is a fantastic opportunity where you will build memorable connections with both our guests and hotel teams.

A few of your responsibilities:

• Complete the registration of guests details upon check in
• Securing payment
• Issuing of room keys
• Addition of relevant charges to guests accounts
• Respond to reservation requests in a efficient manner

What are we looking for:

• Extensive guest service experience in Front Office/Guest Services
• Previous experience in a 5-star establishment advantageous
• Good keyboard skills with knowledge of hotel check-in systems (Opera highly regarded)
• The ability to speak a second language (highly regarded but not essential)
• Sound knowledge of the local area and surrounds
• Outstanding presentation and communication skills 

About you:

As a seasoned expert in customer service, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.

Your role will be pivotal in shaping the success of our Hotels at The Star. Join us in making a difference.  

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star.

It's your move!

Make your next move by clicking the link below.