At The Star Entertainment Group, our purpose is simple: to be Australia’s entertainment destination of choice. With The Star Brisbane at the heart of the new Queen’s Wharf Brisbane precinct, we’re transforming how people play, shop, and socialize in the river city. Offering world-class hotels, dining, luxury retail, gaming, and a state-of-the-art Event Centre, we’re delivering a new era of hospitality in Brisbane.

About the Role

As a Licensing Advisor, you will be responsible for managing the end-to-end licensing process for Brisbane-based team members working in Gaming and Gaming-support roles. Reporting to the General Manager of People Operations and initially guided by the Licensing Manager, this newly created role will serve as a key liaison with the Office of Liquor and Gaming Regulation (OLGR) on all employee licensing matters.

Key Responsibilities

• Maintain and continuously improve licensing processes and systems to ensure compliance with all relevant Federal and State legislation, as well as internal policies and procedures.
• Accurately manage employee licensing data within the HRIS, ensuring data integrity and up-to-date records.
• Coordinate all aspects of licensing, including new applications, variations, and terminations.
• Complete statutory reporting requirements (daily, weekly, and six-monthly) within prescribed timeframes, ensuring accuracy and compliance.
• Conduct regular reconciliations between People Operations records and Casino Authority systems to verify licensing status, functions, and qualifications.
• Provide expert advice to People Operations staff and Senior Management on licensing matters, including interpretation of relevant policies, procedures, and statutory obligations.
• Prepare and coordinate formal responses to inquiries from regulatory authorities regarding employee licensing.

About You

You are highly organised, meticulous, and thrive in environments that require precision and compliance. You’re comfortable managing large volumes of information and enjoy working both independently and collaboratively. You’re also flexible, with the ability to work from the Brisbane CBD office 3–4 days per week and remotely on other days.

What You Bring

• Demonstrated experience in an administrative, HR, or legal support role.
• Strong people skills with the ability to build and maintain effective relationships with internal and external stakeholders, including those at senior levels.
• Proven experience working in a highly regulated environment, ideally involving collaboration with government agencies or regulatory bodies.
• Experience using HR or document management systems, with a strong focus on data accuracy and confidentiality.

Benefits

• Complimentary meal on-site every day, including hot meals, sandwich bar, and more.
• Flexible working arrangements in a hybrid model.
• Heavily discounted city parking at $8/day.
• Up to 30% discounts across award-winning restaurants and accommodation.
• An organization that values diversity, teamwork, and being your best self.
• Lifestyle discounts, including gym memberships, retail offers, and dry-cleaning services.
• Paid parental leave from Day 1, with secondary carer’s leave also available.
• Access to mental health and well-being services.

Our Culture

Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which form the foundation of our culture.

Our purpose is to create fun at trusted destinations. This commitment involves living our values: Build memorable connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We understand the unique challenges trans and gender-diverse applicants may face during the recruitment process and provide tailored support. Flexible working options are available to help team members balance work and life based on their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and recognized as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI) for workplace inclusiveness.

It’s Your Time to Shine! Click the link to take the next step in your career with The Star.