Are you our next rising star?  

Continue your career with us as a Gaming Services Host!

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. 

The Gaming Services Host role reports directly to the Gaming Services Supervisor and you will be responsible for maintaining a high level of customer service and providing a positive and memorable guest experience through proactively engaging with our guests.

This is a great opportunity to showcase your skills and thrive in the Premium Gaming team.

A few of your responsibilities

• Sign up memberships, meet and greet guests across the private gaming floor areas
• Promote and provide feedback on all customer related service programs.
• Clearly always demonstrate to customers and team members a commitment to service excellence through the effective implementation and delivery of the Star Values.
• Develop and maintain relationships with customers to achieve established service standards and repeat business.
• Handle customer service queries and concerns with diplomacy and tact and provide appropriate responses in line with established SOPs including escalation of issues as required.

What are we looking for? 

• Must be able to work on a rotating roster
• Experience in a guest service-related field 
• Excellent verbal and written communication skills 
• Computer literacy essential   

About you

With your exceptional attention to detail and customer centric background, you will take pride in ensuring a fun and unforgettable experience for our guests. Your ability to work collaboratively with a large and diverse team will set our Premium Gaming Team up for success.

Your role will be pivotal in shaping the success of our Premium Gaming Team at The Star. Join us in making a difference. 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Continue to SHINE at The Star!

Click on the link below to make your next career move with The Star.