The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.

Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues. 

As our Field Services Engineer, reporting to the Senior Manager of Property Technology. You will support the Star Entertainment business through the flawless execution of specialised I.T Field Service Engineer tasks.

This is a fantastic opportunity where you will provide timely and efficient I.T service resolution for supported equipment as required.

A few of your responsibilities:

• Configuration of I.T equipment and Ability to troubleshoot I.T supported infrastructure and services
• Decommission I.T equipment in alignment with Asset Management process
• Provide guidance and support to our end users as well as other Field Services Team Members
• Deployment of new and replacement I.T equipment
• 2nd level support for all I.T Desktop operating systems and associated software deployments

What we are looking for:

• 2‐3 years minimum experience in 2nd Level IT Desktop/Field Services Support
• Experience in Troubleshooting and Supporting Windows 10, 11, macOS, iOS and AndroidOS
• Experience in Troubleshooting and Supporting M365 Office Applications and Services
• Experience in basic Microsoft Intune usage.
• Experience in basic Microsoft Active Directory/Entra (formerly Azure AD) usage.
• Hardware Troubleshooting and Repair experience i.e. Laptops, Desktops
• Experience within a customer service organisation.

About you:

You are a driven and motivated IT professional with a robust background in IT support. Your advanced analytical skills enable you to swiftly diagnose complex issues, ensuring minimal downtime for our clients. You excel under pressure, adeptly managing incidents and prioritising tasks to meet deadlines without compromising quality in a regulated environment.

Your role will be pivotal in maintaining quality standards and service level commitments according to business requirements and expectations.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

It’s your time to SHINE!

Click on the link below to make your next career move with The Star.