For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

As a Gaming Services Host, reporting to the Gaming Services Supervisor or Assistant Gaming Manager, you will be responsible for maintaining a high level of customer service and providing a positive and memorable guest experience through proactively engaging with our guests. This is a great opportunity to showcase your skills and thrive in the Electronic Gaming team.

A few of your responsibilities:

• Meet and greet guests across the gaming floor and private gaming areas introducing yourself and how you can assist them. 
• Develop and maintain relationships with customers to achieve established service standards and repeat business. 
• Provide guidance and instructions to customers on game selection, rules, and gameplay.
• Ensure that gaming areas are consistently clean, organized, and well-maintained.
• Monitor gaming activities are compliant with our establishment's policies. 

What are we looking for:

• Must be able to work on a rotating roster
• Experience in a guest service-related field 
• Excellent verbal and written communication skills 
• Computer literacy essential  
• RSA qualification or willingness to obtain 

About you:

With your exceptional attention to detail and customer centric background, you will take pride in ensuring a fun and unforgettable experience for our guests. Your ability to work collaboratively with a large and diverse team will set our Electronic Gaming Team up for success.

Your role will be pivotal in shaping the success of our Electronic Gaming Team at The Star. Join us in making a difference. 

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.